Shipping policy
Shipping Policy
Thank you for shopping with us! Please read our shipping policy carefully to understand how your order will be processed and delivered.
1. Order Processing
• Orders are processed within 1–2 business days after order confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• Our team may contact you to confirm your order details before shipping.
2. Shipping Method
• We ship nationwide via our trusted courier partners.
• Cash on Delivery (COD) is available for eligible areas.
• Free shipping or shipping fees (if applicable) will be clearly stated upon ordering.
3. Delivery Timeframe
Estimated delivery time:
• Metro Manila: 2–4 business days
• Provincial Areas: 3–5 business days
Delivery times may vary due to weather conditions, courier delays, or location accessibility.
4. Shipping Address & Contact Details
• Please ensure your complete and accurate address, including barangay and nearby landmarks.
• A reachable mobile number is required to avoid delivery issues.
• We are not responsible for delays caused by incorrect or incomplete address details.
5. Failed Delivery / Unreachable Customer
• If delivery fails due to customer unavailability, unreachable contact number, or incorrect address, re-shipping fees may apply.
• Orders returned to us due to failed delivery may be cancelled or rescheduled upon customer request.
6. Damaged or Missing Items
• If your order arrives damaged, incomplete, or incorrect, please contact us within 24–48 hours of receiving the item.
• Kindly provide clear photos or videos of the package and product for verification.
7. Order Tracking
• Tracking details will be provided once your order has been shipped (if applicable).
• Customers may contact our support team for shipment updates.
8. Contact Us
For shipping concerns or inquiries, please reach us at:
📧 Email: bukindlyus@gmail.com
📞 Mobile/Viber/WhatsApp: 09171328482
⏰ Customer Support Hours:09171328482
Important Note
• Delivery delays caused by couriers are beyond our direct control, but we will assist you in following up with the courier as needed.
• By placing an order, you agree to this Shipping Policy.